1.Introduction
This Refund and Returns Policy outlines the terms and conditions regarding the return and refund of digital products purchased from Ashley Knitting. By purchasing digital products from our website, you agree to comply with this policy.

  1. Digital Products
    Our digital products include but are not limited to software, eBooks, music, videos, graphics, and other downloadable content (collectively referred to as “Digital Products”).
  2. No Returns
    Due to the nature of digital products, returns are not possible. Once a digital product has been downloaded, it cannot be returned.
  3. Refund Eligibility
    We offer refunds under the following circumstances:

Defective Products: If the digital product is defective or does not function as described.
Incorrect Product: If you receive a digital product that is not what you ordered.
Non-Delivery: If you do not receive the download link or cannot access the digital product after purchase.

  1. Refund Requests
    To request a refund, please contact our customer support team at contact@ashleyknitting.com within of your purchase. Include the following information in your request:

Your name
Order number
Date of purchase
Reason for the refund request
Any relevant screenshots or error messages

  1. Refund Process
    Once we receive your refund request, we will review it and notify you of the approval or rejection of your request within [ 3 business days]. If approved, the refund will be processed, and a credit will be applied to your original method of payment within some days.
  2. Exceptions
    Change of Mind: We do not offer refunds for change of mind.
    Compatibility Issues: It is your responsibility to ensure that the digital product is compatible with your device or software before purchasing. We do not offer refunds for compatibility issues unless explicitly stated otherwise.
    Unauthorized Purchase: Refunds are not provided for purchases made without the account holder’s permission.
  3. Technical Support
    If you experience technical issues with your digital product, please contact our support team at contact@ashleyknitting.com. We will assist you in resolving any problems before considering a refund.
  4. Chargebacks
    Initiating a chargeback without contacting us first to resolve the issue may result in the suspension or termination of your account. We encourage you to contact our support team to resolve any issues.
  5. Contact Information
    If you have any questions or concerns about this Refund and Returns Policy, please contact us at: Email:

Email: contact@ashleyknitting.com
Monday – Friday Ashley Knitting
Hours: 9:00am – 5:00pm
126 N Broad St Albertville, AL 35950, USA