Frequently Asked Questions
1. What formats are the eBooks available in?
Our eBooks are provided in PDF format. This ensures compatibility with a wide range of devices and preserves the original layout and formatting.
2. How do I purchase an eBook?
To purchase an eBook, simply browse our catalog, add your desired eBook to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
3. How do I download my purchased eBook?
After completing your purchase, you will receive a download link via email. You can also access the download link in your account on our website. Click on the link to download the eBook to your device.
4. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and American Express. All payments are securely processed.
5. Can I get a refund on my eBook purchase?
Due to the nature of digital downloads, all sales are final. However, refunds may be granted in exceptional cases, such as technical issues that cannot be resolved or if the eBook is significantly different from its description. Refund requests must be submitted within 7 days of purchase.
6. How do I open and read a PDF eBook?
PDF eBooks can be read on various devices including desktops, laptops, tablets, smartphones, and eReaders. You will need a PDF reader such as Adobe Acrobat Reader or similar software.
- Download the eBook:
- After purchasing an eBook from our website, you will receive a download link via email or the link will be available in your account. Click on the link to download the PDF file to your device.
- Devices and Software:
- PDF eBooks can be read on a variety of devices, including:
- Desktop Computers and Laptops: Windows, Mac, and Linux systems typically come with built-in PDF readers or support popular PDF reader software like Adobe Acrobat Reader, Foxit Reader, and Preview (Mac).
- Tablets and Smartphones: Both iOS and Android devices have numerous apps available for reading PDFs. Popular options include Adobe Acrobat Reader, Foxit MobilePDF, and Google PDF Viewer.
- eReaders: Some eReaders, such as the Kindle and Nook, support PDF files. However, the reading experience may vary depending on the device’s screen size and capabilities. You might need to adjust the view settings to optimize the reading experience.
- Steps to Open and Read the PDF:
- On Desktop/Laptop:
- Locate the downloaded PDF file on your computer.
- Double-click the file to open it with the default PDF reader on your system. If you don’t have a PDF reader installed, you can download Adobe Acrobat Reader for free from Adobe’s website.
- Use the reader’s tools to navigate through the eBook, such as zoom, search, bookmarks, and annotations.
- On Tablet/Smartphone:
- Download a PDF reader app from your device’s app store if you don’t already have one installed (e.g., Adobe Acrobat Reader).
- Open the app and locate the downloaded PDF file in your device’s storage or cloud storage.
- Open the file within the app and use touch gestures to navigate through the eBook.
- On eReaders:
- Transfer the PDF file to your eReader using a USB cable or email, following the instructions specific to your device.
- Open the PDF file from your eReader’s library and adjust the view settings as needed for the best reading experience.
- Tips for a Better Reading Experience:
- Adjust View Settings: Use the zoom function to enlarge text and switch to full-screen mode to minimize distractions.
- Bookmark Pages: Many PDF readers allow you to bookmark pages for quick reference later.
- Highlight and Annotate: Use annotation tools to highlight important text and add notes if your PDF reader supports it.
7. Can I share my eBook with others?
No, sharing, distributing, or reselling our eBooks is prohibited. Each purchase grants you a non-exclusive, non-transferable license for personal use only.
8. How can I contact customer support?
For any questions or issues, please contact our customer support team at
Email: contact@ashleyknitting.com
Monday – Friday Ashley Knitting
Hours: 9:00am – 5:00pm
126 N Broad St Albertville, AL 35950, USA