Digital Download Policies

  1. Product Delivery:

All digital downloads will be available for instant download once payment is confirmed.
Buyers will receive an email with a download link or can access their purchases through their account on our platform.

  1. Payment:

We accept payments through [master card, visa, American express and PayPal ], and all transactions are secure.
No products will be delivered until payment is confirmed.

  1. Refunds:

Due to the nature of digital products, refunds will only be issued in cases of:
Technical issues preventing access to the download.
Duplicate purchases for the same product.

  1. Product Use:

Purchased digital downloads are for personal use only.
Reselling, distributing, or sharing the digital files is strictly prohibited unless explicitly stated otherwise in the product description.

  1. Intellectual Property:

All digital products remain the intellectual property of the seller.
Buyers are granted a non-exclusive license to use the digital products for personal purposes.

  1. Technical Support:

Basic technical support will be provided for download and access issues.

  1. File Formats:

File formats for each digital product will be clearly stated in the product description.

  1. Communication:

Buyers and sellers are encouraged to communicate through the platform’s messaging system for any issues or inquiries related to digital downloads.

  1. Policy Changes:

These digital download policies may be updated or modified. Sellers and buyers will be notified of any changes through the platform.

We love hearing from our customers. If you have any questions, feedback or queries, please let us know.
Send Us an Email
 contact@ashleyknitting.com

Thank you for being a part of our community!

Ashley knitting